What is TravelSmile?
Travelsmile is a community platform that connects locals with travelers from all over the world. It help locals in all kind of professional to list and bring local experiences to travelers. It also help travelers to choose favorite experiences by booking tours directly with host by simple process and button through mobile, tablet and laptop
Why should I become a host in TravelSmile?
Make good money: Got a knowledge about how to make a experiences for travelers in your town, country? Turn it into a valuable travel products. TravelSmile makes it easy by selling them for you.
Work when you want: As an independent contractor with TravelSmile, you’ve got freedom and flexibility to work whenever you have time. Set your own schedule, so you can do other important things yourself.
Free creation: TravelSmile gives you the freedom to get on creation when and what it makes sense for you. You create products, TravelSmile sells them for you. That helps you focus on your work.
Who can be a host in TravelSmile?
You are local with any kind of professional, love to share your local experiences with travelers. They can be sight-seeing tours, cuisine tours, art tours, shopping tours, business tours,…etc. However, to ensure the system security and quality, you shall follow below steps to become a host in TravelSmile community:
- Step 1. Please sign up Travelsmile using your Facebook or Google+ account and fill in full information in your account, then send a apply email to Our Channel Partner Team at email@example.com
- Step 2. We will verify your identity and ability to create and run a local experience. We'll let you know when you've been approved by an email from firstname.lastname@example.org.
- Step 3. In case you are approved, then, we will activate the “host Account” for you. Now, you can start to create your local experiences, upload them in your Box at Travelsmile, set your own schedule and you're ready to go!
Your Box at Travelsmile contains all updated information like TravelSmile Partnership Policy, TravelSmile Detailed Guide to host, Market Info quarterly,..etc, supporting for your business with TravelSmile.
Why should I link my TravelSmile account to my Facebook or Google+?
If you connect your TravelSmile account with your Facebook/G+ you’ll automatically increase the credibility of your TravelSmile account. It enables us to confirm your identity whilst helping you fill out part of your profile information faster (education, employment & other networks). It extremely easy to change or delete any of the information provided by your Facebook/G+ profile.
You can connect or disconnect your TravelSmile account from Facebook/G+ at any time if decide to you change your mind. We never let anyone have access to your Facebook/G+ account. You can also control the information that you provide TravelSmilw via your privacy settings on Facebook/G+
I logged in through Facebook and cannot remember my password. What do I do?
If you created a TravelSmile account by connecting to Facebook, you were not required to create a separate password, you just use the same as you would for Facebook.
How do I change the email address I use for TravelSmile?
You can change the email address you use on TravelSmile by going to your Account. But you should email to update information to Our Channel Partner Team email@example.com
How do I reset my password?
You can change your password by going to your account dashboard.
How do I cancel my account?
If you want to leave us and cancel your account you can do so by sending an email to firstname.lastname@example.org. However, we recommend you to get in contact with us before cancelling your account, we’re sure we can help you!
Who can see my public profile?
The locals with whom you have made contact with or made a reservation with will be able to access your profile to find out more about you prior to accepting a booking.
How much does it cost to upload an experience on TravelSmile?
Publishing your experience at TravelSmile is totally free!
How are locals paid on TravelSmile?
We only take our commission after traveler paid the tour. Our commission is clearly defined in our Partnership policy published and listed in your Box at TravelSmile. You are firstly informed at step 2 mentioned in “Who can be a host in TravelSmile” issue.
CREATE LOCAL EXPERIENCE
What is Travel X, Travel LUX, Travel G and Travel PASS?
Travel X is private tour, number of participants is 1 – 2 people. Hotel is four (4) star and below. Economy class is applied for major transport means
Travel LUX private tour, number of participants is 1 – 2 people. Hotel is five (5) star and above. VIP class is applied for transport means.
Travel G is exclusive group tour, number of participants is indicated by local tour creators and listed clearly in each tour. In general, number of participants start from 3 people.
Travel PASS is tour ticket that a traveler can order directly from Travelsmile. Normally, Travel PASS is created by Travelsmile’s Local Corporate Partner. They are not in your list of experience creation.
More details could be found at our instruction listed in your Box at TravelSmile.
How do you create a good experience?
Please follow our instruction listed in your Box at TravelSmile
Is it necessary to have pictures/video of the experience?
Yes. Photos and videos help the visitor to understand the type of activity you are bring to them. Note: Please be aware that it’s illegal to use photographs or video where copyright belong to third parties.
Do they have to be professional pictures?
No, not necessarily. We recommend that you use your own original photographs. More details could be found at our instruction listed in your Box at TravelSmile
Which meeting point should I indicate in my experience?
Please give specific and easy-finding meeting point at your experiences.
Which price should I charge for my experience?
Please follow our instruction listed in your Box at TravelSmile
BOOKING & ORDER
What do I do when I receive an experience order from a traveler?
Please follow our instruction listed in your Box at TravelSmile. You are firstly informed at step 2 mentioned in “Who can be a host in TravelSmile” issue.
Am I allowed to reject an experience requests?
Yes, you are allowed.
Details could be founded at our instruction listed in your Box at TravelSmile. You are firstly informed at step 2 mentioned in “Who can be a host in TravelSmile” issue
What happens if I let a reservation request expire?
You have 24 hours to officially respond to a reservation request from a traveler before it expires. Log in to your TravelSmile account and reply a message from your INBOX to traveler in which you state clearly “Accept” or “Decline” the traveler’s order.
The reservation request will expire if you don’t manage to provide a response in less than 24 hours, which will affect your ranking in the search results.
How and when do I get paid?
Your payment is the amount you receive for carrying out your experience. The final amount that will be credited to your account is the price you set minus our commission. The money will be paid to you via a Pay Pal transfer.
TravelSmile withholds payments received from travelers as a safety measure. We will start the payment process between 24 and 48 hours after the tour has completed. By this way, both the traveler and you will have enough time to assure that everything was satisfactory.
How much is the TravelSmile fee?
For each confirmed order, TravelSmile takes a commission (defined in our Partnership policy published and listed in your Box at TravelSmile) deducted from the total price.
How do I identify the traveler?
If the traveler does not have a profile photo, you can contact them through the internal messaging system on TravelSmile. Through this you can exchange details of what you will be wearing or confirm another distinguishing feature to help you locate each other.
What if there is an accident at the time of the activity?
The host is responsible for providing adequate insurance arrangements for the activity.
What happens if a traveler cancels a reservation for an experience?
TravelSmile will solve it in the best way possible in maintaining customer support & keeping locals happy!
What happens if the traveler cancels or changes the date and time for the experience?
If the traveler decides to change the date or the time of the activity, please discuss with him/her to find out the best option for both traveler and you.
How do I cancel a reservation?
Cancellations by hosts are a very serious issue and we recommend not to do so unless you have a good reason, since they can create a big inconvenience for the traveler. It also affects the credibility of TravelSmile web platform.
We recommend you contacting the traveler firstly through the Travelsmile Inbox to modify the reservation if you need to change the date and/or time.
In case the cancellation of whole experience is inevitable, you should explain the situation with traveler, then officially cancel the reservation. The cancellation will immediately come into effect.
As your understanding, the cancelling an experience at the last moment can be a serious problem, therefore if a host dose it twice per a quarter, we may block his/her host Account
How do reviews work?
When you receive reservations through TravelSmile reviews could appear in your profile. The TravelSmile reviews work in a similar way to other websites: users inform other members of the community about their experience. Reviews can only be written by travelers who have completed a reservation and or experience.
Travelers can review the experience, the local, and anything related to the experience. Since we are a community that values honesty and transparency; we only delete reviews that don’t follow our rules and regulations.
Can I reply to a review?
Your reply will not be public but you can send a message to the traveler who has written the review through your Inbox at TravelSmile.
Can I delete a review or leave a response?
You can’t change or delete reviews that travelers have written about you. However, you have the option to respond to a review using our private messaging system. We only delete reviews that don’t follow our rules and regulations.